Effective date: March 16, 2026

Privacy Policy

SONO is operated by Shatara Creative Studio LLC. This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have. If you have questions, contact us at support@trysono.com.

1. Who we are

SONO is a social platform designed to help people find a +1 for real life experiences such as coffee, walks, workouts, study sessions, and local events. In this policy, “SONO,” “we,” “our,” and “us” refer to Shatara Creative Studio LLC as the operator of SONO.

2. Information we collect

• Account and profile data: name, email address, phone number if collected later, profile photo, age or date of birth, city, interests, preferences, and account credentials.
• Waitlist data: information submitted through our Tally waitlist form, including your email and any optional fields you complete.
• User activity data: experiences you browse, pings you send, matches you make, messages you exchange, reports you submit, and settings you choose.
• Location information: With your permission, SONO may collect approximate location (such as city or neighborhood), precise location information while using the app, and meetup location information associated with activities you create or join. Location information may be used to show nearby activities and users, improve matching, enhance safety features, prevent fraud and abuse, and support future safety and verification tools. You can manage location permissions through your device settings.
• Authentication providers: We may receive authentication information from identity providers such as Apple Sign In and Google Sign In when you choose to create or access your account using those services.
• Device and usage data: IP address, browser type, device identifiers, operating system, crash logs, analytics events, and app performance information.
• Support communications: information you provide when you email us or contact us for help.

Content You Share

Information you submit through SONO may include:

• Profile information and profile photos
• Activity titles and descriptions
• Messages
• Interests and preferences
• Reports and feedback submitted to SONO

This information may be visible to other users depending on your settings and interactions within the platform.

3. How we use information

• To provide, operate, and improve SONO.
• To create and manage accounts, profiles, pings, matches, and messaging.
• To personalize the experience and surface relevant experiences or users.
• To support safety, moderation, abuse prevention, and investigations.
• To communicate with you about the product, updates, support, and operational messages.
• To analyze usage trends, diagnose issues, and improve performance.
• To comply with legal obligations and enforce our Terms.

Automated Systems

SONO may use automated systems and algorithms to:

• Recommend activities
• Improve matching
• Detect fraud or abuse
• Support moderation and safety efforts
• Improve platform performance

These systems are designed to improve the user experience and safety of the platform.

4. When we share information

We do not sell personal information. We may share information in the following circumstances:

• With other users: profile details, interests, approximate location, and content you choose to share through the platform.
• With vendors and service providers: hosting providers, analytics tools, form providers, customer support tools, and security vendors that help us run SONO.
• For legal reasons: when required by law, subpoena, court order, or to protect rights, safety, and property.
• Business transfers: if SONO or Shatara Creative Studio LLC is involved in a merger, acquisition, financing, or asset sale.

We may also disclose information when reasonably necessary to protect the safety of users or others, investigate threats, harassment, abuse, or unlawful conduct, respond to emergencies involving risk of harm, or comply with legal obligations and law enforcement requests.

Service Providers

SONO may use trusted third-party service providers to operate and improve the platform, including providers for:

• Authentication
• Hosting and cloud infrastructure
• Analytics
• Crash reporting
• Customer support
• Email delivery
• Payment processing (if applicable)

These providers may process information on our behalf under contractual obligations designed to protect your information.

5. Legal bases for processing

Depending on where you live, we may process personal information based on your consent, our legitimate interests in operating and improving SONO, the performance of a contract with you, and compliance with legal obligations.

6. Safety, Trust & Reliability

We may collect and process information related to safety, trust, and platform integrity, including:

• Reports, complaints, and safety concerns submitted by users
• Blocking and moderation actions
• Reliability indicators based on confirmations, cancellations, participation history, and other platform interactions
• Investigations of suspected abuse, fraud, harassment, unsafe conduct, or violations of our Terms

We may use this information to improve safety, enforce platform rules, prevent misuse, and maintain trust within the SONO community.

SONO may create and display trust, safety, or reliability indicators based on platform interactions, including activity participation, confirmations, cancellations, reports, and related engagement signals. These indicators are intended to help maintain a safe and reliable community experience.

7. Cookies and analytics

We may use cookies, pixels, local storage, and similar tools to remember preferences, understand traffic, and improve product performance. We may also use analytics providers to understand how users interact with our website and app.

8. Data retention

We keep information for as long as reasonably necessary to operate SONO, comply with legal obligations, resolve disputes, enforce our agreements, and maintain safety records. Retention periods may vary depending on the type of data and the purpose for which it was collected.

Account Deletion

When you request account deletion:

• Your profile will no longer be visible to other users
• We may delete or anonymize certain personal information
• Some information may be retained for legal compliance, fraud prevention, safety investigations, dispute resolution, and platform security purposes
• Backup systems may retain certain information for a limited period before deletion

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

10. Your rights and choices

• You may request access to, correction of, or deletion of certain personal information.
• You may ask us to stop using certain information where legally available.
• You may opt out of marketing communications by using unsubscribe links or contacting us.
• You may control location permissions through your device settings.

Your Rights

You may request:

• A copy of your personal information
• Correction of inaccurate information
• Deletion of eligible information
• Information about how your data is processed

To submit a privacy request, email support@trysono.com.

11. Children's Privacy

You must be at least 18 years old to create a SONO account or use the platform. If we learn that a user under 18 has provided personal information, we may remove the account and associated information.

12. International transfers

Your information may be processed and stored in the United States or other countries where our service providers operate. These locations may have data protection laws that differ from those in your country.

13. Third party links

SONO may link to third party services such as Instagram, TikTok, Tally, or other external services. We are not responsible for the privacy practices of those third parties.

14. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the website, the app, or by other appropriate means. The updated version will include a new effective date.

15. Contact us

For privacy questions, requests, or concerns, contact us at support@trysono.com.